Welcome to DePaula Ford

Professional easy to work with Quick to Get an appt. Friendly and the car was fixed fast

I brought my car in for a purge valve replacement that was covered by a recall. A service representative by the name of Lenny assisted me. I have to say that the people in the service dept. were very friendly and helpful. Lenny was up front about the cost,if there were going to be any. If I have anything else done to my vehicle, I surely would be going back.

Great service and waiting area. Everyone was courteous. Arica became my personal chauffeur! Thank you.

Service pull in station was Super Cool.Service was Great and Fast The staff were all Grsat!!

The service I received was professional, quick and responsive There's nothing more than I need to say except the service was great

Mike was great to work with, he kept my up notified of my vehicles progress and what to expect price wise

Went well, I checked in about 20 minutes before my appointment. Easy Check in. Escape was ready 5 minutes beyond estimate time. No issues. Very much like the look of the newly remodeled dealership, especially the indoor under cover check in and pick up of the car.

I was well informed every step of the way. Work Was done in a very timely manner

It was great Every was great and I got what I needed to get done with no issues

Excellent service! Very attentive to their customers.

I was involved in a truck/car accident on June 25th at about 2:15pm. A motorist driving a 2012 White Fiat was traveling in the same direction on Washington Avenue, Albany, NY. Near the campus road /85 entrance just after the gas station! The driver wanted to go in the opposite direction and made a U-turn, but was unsuccessful! A Volkswagen smacked the Fiat back into the southbound lanes and the Fiat hit my driver-side back tire and quarter panel. It was declared a total loss! I came to pick up my plates and valuables in the truck and I was greeted by a smiling Fireman who escorted me to the battered vehicle and helped me get out of there pretty quick!

Chance, Lenny, and Danny are all too notch guys in the service dept. Your can buy a Ford at any dealership but it’s the staff that make you come back and experience a good one.

The waiting area is clean and bright. Service work was done in a timely manner

Lenny was very friendly, greeted me at my car and went over the wear and tear items for a 30k mileage car.

⭐⭐⭐⭐⭐ I recently purchased a used Nissan and I'm very happy with both the truck and my overall experience. My salesperson, James, did an excellent job throughout the process. He stayed in touch with me by text and phone, kept me updated on the truck's progress, and always responded to my questions. I never felt like I was being ignored, and I appreciated how much effort he put into keeping me informed. Before I took delivery, I asked that the truck be sent to Nissan to complete any recalls, software updates, and inspections. The dealership followed through and made sure those items were taken care of before I picked it up. Although it took a little longer than expected, I'd much rather wait a few extra days and know everything was done correctly. I'm very pleased with my purchase and would especially like to thank James for his professionalism, communication, and customer service. He made the buying experience much easier, and I wouldn't hesitate to recommend him to anyone looking for a vehicle.