Welcome to DePaula Ford

I was trying to find an F150 with automatic 4wd function . I went to other dealers but they failed to disclose that I needed a Lariat trim level for that feature and they wanted to sell me what they had. I live in a rural area and wanted to buy closer to home but went I used ChatGPT to discover that I needed a trim level of Lariat for that auto 4wd feature. I would have appreciated being told that. I then discovered DePaula in Albany and they had 5 on the lot! THAT MEANS THEIR DEALERSHIP HAS GREATER STOCK AND THEREFORE MUCH MORE CHOICE ! I live 90 minutes one way and called ahead.i politely asked for a very experienced sales perso and was referred to Devin. He was great. No Bullshit and NO PRESSURE .He presented all 5 vehicles to my wife, who would be driving the truck. NO PROBLEM. He respectfully moved each of the three vehicles out of the five onto a quieter part of Albany and let her test drive them. We ,together decided on one and enjoyed a LARGE DISCOUNT WITH EMPLOYEE PRICING, which was ending in two days. We are enjoying the vehicle itself, a midnite blue, which looks black much of the time. They prepped the vehicle right then, late Friday afternoon after arranging our financing preference through their highly competent finance officer. We drove it home that same day even though late in the day. That saved us more 3 hour round trips. Names of some of the ancillary staff I met, including the receptionist who set up my visit before we arrived at DePaula, now escape me because I have been distracted since the purchase with “life”. BUT, everyone I was privileged to have me there were, affable and attentive even though we were only purchase one vehicle and not a fleet. I hope the ownership of DePaula reads what I hope is recognized as a Stellar review. They should be proud and recognize how fortunate they are to have employees like I interacted with. I am old and I don’t know if I will live to need another vehicle but I would return to Devin and DePaula without any hesitation. R D Oneonta,NY

All the staff at DePaula Ford were great to deal with. Awesome facility. Everyone very polite. Thank you

Great dealership to do business with

Nick did everything that he could to get me in the right vehicle for my budget.

3rd time buyer for a reason. Always pleased when interacting with all the staff.

Thanks Done ?? ???????????????????????? ?????????? Stop asking me to type more words. I do this survey for you several times a year. Thank you for asking.

In June 2026 I was in a terrible car accident with my 2015 Kia Soul, and it was totaled. I loved that car. I didn't think I would ever love another car as much. I had had my eye on the new Scout for some time, which was supposed to launch in 2027, but they kept pushing the date back. Since I needed something for when I returned to work, I decided I would start looking at other SUVs with the options I desired online. I needed something more robust, with a stronger frame and maybe some options for 4WD. Which brings me to DePaula Ford. I did enough research online to decide that the Bronco had exactly what I wanted, yet I needed to see it in person to really decide. When I got to the lot there were so many choices. Thanks to my online research, I was able to narrow down what I didn't want quickly. When I had narrowed it down to a couple choices, we got a sales rep involved. Masood was extremely patient and knowledgeable. He listened to exactly what I wanted and pointed me in the right direction. After hopping up on a regular Bronco I knew it was too tall and I knew I wanted the Sport. I found one with the Outerbanks and Sasquatch packages combined. It was perfect for my needs. I took it for a test drive and was sold. I think I was there for about 2 hours, with pickup scheduled for the truck the next day. We decided to add on the damage package for tires and key fobs etc. with Tyler and Masood careful to point out some minor damage to the roof rack and gave us an IOU during the sale. Not shortly after purchasing it and taking it home, they got me into the body shop for the IOU repair and gave me a brand-new loaner truck to drive, all at no cost to me. When I went to pick it up, I visited the sales team up front to ask about mud flaps and they all remembered me! I felt special since I had not seen them in about a month. People sometimes dread buying a new vehicle, but this experience was fantastic. The truck looks amazing and I couldn’t have asked for a better result. Thank you, Masood, Tyler, Jose and team!

In June 2026 I was in a terrible car accident with my 2015 Kia Soul. It was totaled. I loved that car. I didn't think I would ever love another car as much. I had had my eye on the new Scout for some time, which was supposed to launch in 2027 but they kept pushing the date back. Since I needed something for when I returned to work, I decided I would start taking a look at other SUVs with the options I desired online. I needed something more robust, with a stronger frame and maybe some options

I have never had a bad experience with the service department a DePaula. Everyone there is great!

Love the new service area. Mechanic gave terrific recommendations. Very pleased with the service. Happy.

Always quick and reliable service from Depaula since buying my truck new there. Very easy to work with.

I had such a great experience getting my new Bronco Sport lease! Everyone was so friendly, helpful, and accommodating throughout the entire process. John F. was especially great to work with and really took the time to help me find the vehicle that was right for me. I never felt pressured and truly felt taken care of from start to finish. I highly recommend working with them if you’re looking for a new vehicle! 🚙✨

This is the third truck I have purchased from DePaula. The Truck Sales Manager, Josh, worked extremely hard to get the deal to where I needed it to be! Haroon, the Finance Manager was also a pleasure to work with! Both Josh and Haroon were professional, courteous, and helpful as I went through the process!