Had a 7am appt for a recall, got me in, estimate was about an hour, done in 35 mins. Super easy, no hassle or fuss. Very professional.
We recently bought our Ford Explorer at DePaula and overall had a good experience dealing with the team. They were knowledgable, friendly and courteous. I dropped a star because the wait time was quite long even though we had an appointment, and once all the paperwork was done, they handed off the car to us dirty. We had to detail the car ourselves--which is annoying because it's a brand new car!!
Fast, courteous, and thorough.
Second owner of a Mercury Milan which was subject to an air-bag recall. No problem with getting a quick appointment although I was not a current customer. Sales Rep was friendly and knowledgeable. Car was ready quickly and as projected.
I had to down size from a Dodge Ram 1500 Quad Cab because it would not fit in my new garage. I went with the Ranger 4x4 XLT Sport four door. I just love this truck! It has so many new features that I am thoroughly enjoying. I started out shopping at another dealership with a salesman that didn't seem to interested in selling me a new truck. He handed me keys a license plate and two screws for the dealer plate and said screw the plate on and go for a ride. Needless to say I could not strike up ...
Everyone at DePaula was great to work with. They were very cordial and respectful. I got the deal I wanted and left a very happy customer again..since 2003! A+ to the Staff at Depaula and especially my Sales Rep. - Glenn Cummings.