Customer Testimonials
Jeff was an awesome salesman. Personable, informative and not pushy. Stephanie in the business office was fabulous. Concise, knowledgeable and so smart. We were very impressed at the DePaula staff.
Great care for my vehicle and time that it took for service kind and courteous
Quality service, friendly staff. Service took longer than expected, but I was pleased with the work that was completed.
I had to have my 2016 Explorer serviced due to recalls. They gave me an appointment right away, but I had to get it in before work, so we set up the date. Upon arrival, I was told that I could actually wait an hour for the 2 fixes to be made, however I had to get to work, so I left. When picking up my vehicle, not only was it finished, they had performed an inspection of sort to see if there were any other issues with my truck!!! Even though I didn't purchase my SUV from DePaul, I will ...
Attentive to my service requirements and accommodating scheduling. Work was completed in the timely fashion .
Luis went above and beyond to help me and my husband today when we were passing through Albany on our way home to NH. We were having a battery/charging system warning light in our F150. Luis checked the system for us, and even topped off the washer fluid! We made it home safely and I will be visiting my local ford dealer for a diagnostic, but Luis reassured me the truck would make it home. He was friendly and personable.
Crystal, Lennie and all the other staff are helpful courteous and timely when working with me.
Since DePaula took over, I've always had good experiences there. Everyone is always respectful, honest. attentive & trustworthy.
Very satisfied with all the help and service the sales staff and finance department excellent
My wife and I are very happy with the service department. Very quick and easy. Thank you!
Great on time service. Personal helpful though they did recommend service that was not needed at this time. Otherwise a pleasant experience
The Representative was very professional and explained everything to me as well as advising me what would need to be done I chose not to do it in the end because of the age of the car
Josh was a very good sales person not pushy at all and was able to get me the vehicle I wanted with everything that I wanted I’m very happy with my purchase.
Friendly staff, very knowledgeable about the vehicles, different departments worked together to make our experience wonderful.
It was a great experience when I bought my 2022 Ford Bronco. Love my salesmen, Reid and Devin. Reid did an amazing job for it first sale! One thing that is negative about my experience would be the finance lady. Whatever her name is, don’t remember cause I wasn’t fond of her when I walked into her office. She scammed us into getting the maintenance package. She called me that morning telling me it was “included” in the purchase. My boyfriend and I should’ve known better and looked into it more. The way she made it sound, it ...
The service was fast, efficient. The staff was friendly and helpful. It was a really good experience
Great customer service straight to the point In and out within a day knowing what we wanted
Nate and Qasim were easy to work with. Daler ship is clean everyone was polite
It was a great experience when I bought my 2022 Ford Bronco. Love my salesmen, Reid and Devin. Reid did an amazing job for it first sale! One thing that is negative about my experience would be the finance lady. Whatever her name is, don’t remember cause I wasn’t fond of her when I walked into her office. She scammed us into getting the maintenance package. She called me that morning telling me it was “included” in the purchase. My boyfriend and I should’ve known better and looked into it more. The way she made it sound, it ...
Super happy with service today and took very good care of me all the way up to me leaving
No pressure , knowledgeable , easy to work with. Picking up the vehicle was quick and painless.
Kind, courteous, dependable to know my vehicle, trustable to carefully attend to its maintenance. Grateful to have the good experience. Thanks
Very professional staff ! I was greeted by a friendly service greeter and very courteous and knowledgeable service advisor. As I was roaming into the sales floor I was greeted by my sales person, Joshua Halse. I wondered over to Depaula Chevrolet to look at the Chevrolets. Very friendly sales people there as well. Their service people seem top notch as well! The service manager, Mark Rosebeck answered a few of my questions on the Silverado as well. Great people! My vehicle was done in less than an hour. Very impressed with these people!!
Just amazing. DePaula makes everything so easy. I know who to call and know that I will be taken care of. Thank you Josh!
My experience with DePaula Ford was very pleasant. The people are very nice and friendly. Special shout out to Qasim and i think his name is Nate has kinda reddish hair. Q was very helpful in explaining the financial breakdowns and getting me the best possible deal. Nate was just an all around helpful man. He made sure I was settled into my new vehicle, he was very patient with me in helping my clean out my old car, and he made sure i understood that i could come back at any time to ask questions or get help regarding ...
Thanks again for 20 years of terrific service. The service staff are always polite, personable and caring.
From order to pick up we received timely updates regarding our F150 delivery. Our new F150 surpasses our expectations! We were not disappointed with the service we received. We will consider shopping at DePaula again and will recommend to friends.
No issues or concerns. Prompt, professional, polite service. Timely completion of the inspection I needed done.
Only had the truck back once for a short period the experience was perfect no problems fast courteous people
Exceptional customer service. Best car buying experience I ever had. Jim, Shu, and Reid were fantastic.
Good service. Price was fair. Almost was charged $1000 more , but I caught it. Glen and Josh are excellent salesmen.
I ordered my Raptor Gen3 thru DePaula and the entire process was awesome. Josh on the sales side and Qasim on the finance side were trustworthy and true professionals. Look forward to working with them in the future.
Extremely friendly staff, they do all they can to help you get the car you need at the price that’s right for you
Glen helped me buy my Ford Explorer and made the process very easy. Communication was very good, definitely recommend. Tracy made finalizing the deal very easy and simple.
Frank and John were exceptional and very helpful with the buying experience I will highly recommend this dealership because of your staff.
Crystal helped me the minute I called her. It was also nice to meet Justin would offered helpful advice! I feel that my concerns were heard and I drove away feeling very secure that my tire was fixed and safe!
Very cooperative, pleasant to deal with work done on time, well explained and reasonable prices, thank you
Super friendly staff and great selection
I have had more than one pleasant experiences from this dealership but one not so nice.
They did a great job. Car was finished on time and service was professional, explained everything- very courteous
Everything was good, and easy. Thank you For your help with everything. No issues to report.
Service was great! Everyone is so nice! Frank and Q are great and so nice
Excellent service! I was provided a car while mine was fixed and before I knew it the repairs were all done.
I called DePaula Ford and got an appointment an hour later. I had the best experience with Shannon, she was professional, efficient, and really worked to get me the best vehicle for my growing family. Working with Shannon and Tracy from finance was a streamlined and overall all awesome experience. I was able to drive home my “new” used vehicle the very next day. Highly recommend!!
They took care of all our needs in a timely fashion and worked out a deal that we could afford. Josh Halse was a great salesman.
Justin went out of his way to make this process stress free and fun! I am very grateful to have worked with him.
I’ve been with them since 2016 and it’s always a good experience… nice staff and treat you right
Marc Arvilla and Tracy are the best sales & finance people I have ever worked with and I bought many vehicles in my lifetime. Marc & Tracy get 5 stars The reason for four stars is I called before I visited and inquired about the interest rates and was told 5 times it depends on my credit, I told the female who I spoke with I have excellent credit she became annoyed, to bad I’m the customer and their was a good reason I asked. She finally gave me a smart xxx answer between 0 and 18 percent. I have no desire to ...
DEPAULA does not treat there service staff well. I am not related to anyone who works there but I have been buying fords since 1992. The morale of the staff isn’t good.
Excellent service. Staff was very knowledgeable and friendly. They Exceeded my expectations. Tech was thorough
Very fast and friendly service! I have been a loyal customer for over eight years!
I picked up my new car about 2 weeks ago. I ran over a nail and Lenny made the experience a lot less stressful. I was taken care of right away and treated very well. Thank you.
Very good experience ! Everything went smooth . Went in on A Friday picked out a car and had it on Saturday!!!!
Thank you Jay and Shannon for making my car buying experience amazing!! I will be sending family and friends your way.
These guys are so great, totally exceed my expectation!
Staff are courteous and shared a lot of information about my vehicle that I hadn't known before.
Everyone at Depaula Ford was so helpful. They went above and beyond to meet my needs. I am extremely happy with my purchase.
Great dealership ordered a maverick back in November came fast and with everything ready faster than expected
Efficient, fast and courteous. Highly recommended. I have another appointment scheduled for my wife’s car this coming week.
Really appreciate the guys in the service dept. parts were on back order and they answered my calls daily and would give me updates on when to expect my truck back. It’s been running perfect since getting it back. Thanks Guys
I’ve had some issues but for the most part, everyone in Service is great. Dealings with Crystal Blackman, Zach, Justin, Chance & Luis were very good.
It was a pleasure to make a deal with there professional staff . I highly recommend
Very kind and professional people, I was welcomed with a smile even though was Friday afternoon and the phone was keep ringing. I waited just the time indicated by the attendant for my car service.
People are easy to get along with. The time estimate it., Was was very good
Outstanding service and courteous staff. Kept me updated on the status of my vehicle and completed it on time.
Very easy and enjoyable leasing experience. I would definitely recommend DePaula Ford to anyone interested in a new or used automobile.
The dealership is convenient friendly and knowledgeable. Service was excellent for my 5000 miles service.
Service manager great to deal with service provided was excellent all questions were always answered
Everyone I encounter in the service department and the accounting department is always professional. The repair shop is thorough when I need routine maintenance or have a particular problem. Great care is taken to ensure my car is safe to drive and running at peak performance.
Fred is the best. Process was easy and quick. Everyone should go talk to Fred to help you pick out your new car.
They were honest they did exactly what they said they were right on time very easy to Do business with very happy that I chose to Paula
Excellent sales and service teams. Excellent GM and service manager. Great place to shop always
I was able to get checked in quickly for my state inspection. Before I sat down to wait, they let me know there were no open recalls on my vehicle. I worked on my laptop from the waiting room until they called me to say it was done.
Very helpful. Took time to understand my situation, I wanted to buy out my lease, and they made it happen in two days.
Light truck service excellent. Ron very informative and on the ball. Got me in and out and accommodated after hours pick up
Routine inspection- staff were friendly and professional. Very pleased with the service. Great staff and customer service from the beginning until the end.
Having board kids in tow during a car purchase can be a nightmare, so my family came in knowing what we wanted to purchase and the team at DePaula made it happen in record time on a late Friday afternoon. From when we arrived to driving off the lot was under 2 hours! We are happy and impressed with the calm friendliness of everyone we interacted with at Depaula!
Great experience! Great customer service, knowledgeable, attentive, professional. I will definitely recommend them to others I know.
Always treated fairly and all employees have been pleasant to deal with. Service and sales departments always get the job done professionally and in a timely fashion This dealership always sends service coupons that help defray the costs of maintaining your vehicles. And when other dealers were adding to the cost of their vehicles Depaula wasn’t. Thanks Depaula that’s a real plus in today’s market.
Working with the dealership went well despite adverse conditions with getting the product line. They helped every opportunity they could.
I had an excellent experience. There was no issues from start to end. I will be returning!
Great place to buy and service a car. Staff very helpful. Work hard to keep customer happy.
Bought my explorer in January and the process was seamless. Jay & Shannon were great and found me the car I wanted while also keeping it within my budget. Luis was great as well with getting me set up for appts regarding my recalls and loaning me a courtesy vehicle so I could get back to work and still able to do my daily errands. Thank you to everyone who helped me, it’s appreciated more than you know!
I was referred by Ford to have a recall service check on my class C motor home. Everyone was helpful and the service was done promptly.
Super helpful! Zachary answered all my questions and talked me through the whole process! Wonderful
Justin in service made things right when I had to come back because I was having problem with my brakes. Made sure the problem was fixed right. He followed up to make sure things were going good,also he reminded me that if I have a problem to contact him he will work to take care of me.
I need my car fixed. I dropped it off March 30 they didn't fix problem and brought back still waiting for them to diagnose after 2 more weeks spending tons on rental cars with no loaners or estimated time of completion. Bought 150 k mile extended warranty. Would have expected more
Special thanks to Frank! I must say that I’m extremely happy with my purchase of the 2017 Chevrolet Trax. Not only is this car extremely safe for my family but it’s easy to drive and maneuver through tight spots and gives a very smooth ride. Frank listened to what my family needed and took the time to explain every available option to us. I didn’t feel rushed or pressured and Frank made the process feel less like a transaction and more like a timely service. Thanks again Frank— oh and I made it to work ON TIME that ...
Everyone was super nice, they got me in & out timely (routine service and inspection)! Thanks!
Service advisor Zachary Mohan did an excellent job. Too bad he’s not listed as a person I can rate.
Great service and experience less wait time and the people that helped out were nice and pleasant
Your place is easy for me to get to and to park near the spot where you fix my rv s. Work is nice and quick by nice people.