Customer Testimonials
I went in on Wednesday 12/28 to test drive a vehicle. Mikayla Boutros was wonderful, we agreed on a price and on Friday 12/30 I was able to drive off with my vehicle. Very Happy with the Experience. The new Mazda showroom is beautiful....
Worked with Jeff when purchasing my Mazda CX-50. Was a great experience! He helped me get the vehicle I was looking for and was very helpful with every step of the purchasing process. I would highly recommend him to anyone looking for a great salesman when buying from DePaula Mazda
I was very happy with Luiz in the service department. He was very informative and made sure my vehicles servicing was done promptly and correct. He made me feel like the Ford team really cares about my satisfactory. i appreciate that. No one wants to feel like the dealers only care about the money they receive.
go to jeff, expert salesman
Jim and the staff , all very helpful.
Service manager was very helpful. Kept me informed about progress of work and expected completion. Treated me like a valued customer.
Very attentive and knowledgeable. Keep me updated on every step. Offered shuttle ride. Will be back. When buying vehicle very easy and pleasant Jeremy the tech was awesome and did a great job
Appointments are readily available. Service people are polite and knowledgeable. Lenny is definitely the MAN.
Chance and the service dept. ware on top of thier game service was fast and on time
I just leased my second CX-5. Jeff was a wonderful salesperson - friendly, responsive, and helpful without exerting any high pressure. The new dealership is beautiful.
Josh Halse was great to work with. He made buying a car an easy process.
He was one of the best salesmen I ever had very nice to talk to a very trustworthy
Great folks, prompt, kind, professional and patient. The kept me well informed about the delivery.
Chance in the service department at DePaula was excellent as well as the other personnel in the service dept
Justin Dwyer is an incredible asset to DePaula Ford. He is knowledgeable, and very customer related. He is the reason I will continue to be A DePaula customer.
The service man Luis could not have been more courteous or professional or accommodating than he was. He listened carefully to what I needed and came to me with suggestions of items needing attention when he found it would take a lot longer than expected for the service he arranged a ride for me to my home and called to tell me the shuttle would be back to pick me up when the work was completed. I am very happy and would highly recommend DePaula to all my friends.
I couldn’t ask for more out of a service experience. I’ll definitely be booking another
Vert helpful and knowledgeable about the vehicles. Josh Halse was a great salesman. I asked Josh to keep my payment where i wanted it and he was able to get me there. Tracy from finance was amazing. Definitely will recommend this dealership to friends and family!
Clean. Good communication. Car seems to be running very good. Would be nicer to get service faster but we realize this was a major repair. The service tech tried multiple times to reprogram to save us $. We appreciate him trying for us. Chance was very good and seemed honest and sincere.
Lenny was extremely helpful and knowledgeable! I am also pleased with the maintenance at the dealership
Great service great communication I appreciated that they had a senior master service my truck
Glenn Cummings is the best. He helps me perfectly whenever I need help. Lennie Farnum in service is excellent also. With these two, I know any problem I have will work out great.
Good service and helpful communication. Quality customer service and friendly encounters during visit and day of vehicle delivery
The service dept fit my truck in their very busy schedule and I appreciated the way in which the call was handled. Vehicle was ready as promised and the job was done professionally and the work done was explained with great detail. I would definitely recommend the service department at DePaula Ford.
Came in to purchase the lease of my F150. Qasim Dawood and Nick Bennett made this process quick and easy. I am an hr from the dealership but they will keep my business.
Thank you for listening to what I needed in a vehicle. Thank you for explaining the technology that operates the Ford escape.
Made sure my truck was ready end of day because I had to have it for early the next day. We communicated, reduced the scope to only the absolutely necessary tasks, and they had it done. Good communication.
Ron and Bill make this company when it comes to the truck service. I’ve seen many service managers come and go in my lifetime and Ron understand what it means for customer service and it keeps coming back all the time.
The staff was friendly and the process was very organized. Great communication with what was happing with my vehicle.
Lenny and the rest of the service team were extremely welcoming and informative at the start of the visit as well as updating me on status and service that was needed.
It was a great experience Everyone was friendly and highly informative The office was clean and warm
Recently bought a CX-30 from Jeff. The experience was fantastic. I would recommend dealing with Jeff. He is nice and very knowledgeable, and made the buying process easy.
Everyone was very helpful through the whole process, I would recommend anyone needing service to go here
They always keep you informed til your vehicle is done and the ride home and back was right there thanks
Chance was very helpful and in command of the knowledge necessary to get my vehicle serviced.
You are treated like you and your vehicle are important. I found Ron and his people tp be very helpful and professional.
Bought a used suv from Frank. He was amazing. Right on the ball with helping me get everything done to drive my new vehicle. Had some minor service work that needed to be done right after but the staff got it done, fix the problem and had me back up and running again. Thanks everyone.
The team over at DePaula provided excellent service for me. Highly recommend and would return.
Ron in truck service does his job well, takes good care of us all of the time
Chance was thorough, polite and transparent during my recent service appointment. I am hopeful to see continued improvements in the service area at my next visit!
Everyone is always so nice and friendly! Josh was great to work with and would definitely work with him again! Also Qasim was great with finishing up the finance part! Great experience overall!
I had an excellent experience at Depaula Ford. Lenny was my my advisor and he was great! He let me know what was going on with my car each step of the way. I will be taking my car back to Depaula in the future.
Our service man, Lenny was wonderful, conscientious, courteous and reassuring to resolve any issues. As well, he called me to let me know the status of the vehicle as we were having to stay in the city for the time having the car in DePaula. Very good representative working with us. Paula Sisson
They had the truck that I wanted. Glen was a pleasure and very honest, would go to Glen again.
Had no problem with anyone ,they kept me informed and had a ride home then sent shuddle to bring me back to pick up my truck
From the time I called to make an appointment to the end of service and pickup I had great experience. Staff super friendly and efficient. Chance was the service rep that helped me out and literally made my experience one of the best I have had at a dealership service department that I can remember! Will be going back!
Shu was great. Everyone in the place was super friendly and helpful, even got a call 3 days later to check and make sure everything was going good. I pass two other ford dealers and drive 40+ miles out of my way for their service.
Very professional and I love the video showing under the car. Only wish the prices were not so high.
The service is amazing!And is up to date.There doing there best to make your car is in a good condition.
Service excellent Parts overpriced Charge for 1 hr evaluating ($150.) should be removed when having work done Took 15-20 minutes for evaluation and only 1 hr to repair, flat rate had 2 hrs, and I was charged for 2 hrs Ford should rethink keeping good customers
Mikayla was a great help!
Mikayla was such a joy to work with! Very professional and responsive to my questions. Her demeanor made the whole process less stressful!
Excellent Service department!! Everyone I interacted with in the service department provided exceptional customer service, going above and beyond. While it took longer than average to figure out what was wrong with my vehicle and how to fix it, my service advisor Harold, kept in contact. A huge THANK YOU to Harold, Howard, Justin, Jason, Luis and Alex for making the ordeal of fixing my vehicle a great experience instead of a dreaded one.
Luis and Lenny is a professional employee in de paula ford in albany very helpful anawer all the questions and he make sure all job is done efficiently
Great Service, Mr.Jenkins was great help and he assisted me through the process of getting my first vehicle
I walked into Depaula Mazda 3 years ago and Jeff J. Helped me find my everyday car that I’ve had for a while and hasn’t given me a problem yet and I’ve been driving my kids all over with it. I recommend everyone that is shopping for a car ask for Jeff. He’s the GOAT
Jeff Jenkins helped me find the best car I’ve ever had and I recommend everyone ask for him when they want to look for a car.
Jeff was a great salesman who made my experience of searching for my next car simple.
didnt know what car i wanted to leave with, Jeff helped me look through a bunch if cars and i figured out what vehicle suited me
Jeff was a big help In trying to find the most suitable car for me, 10/10 place highly recommend
great dealership, Jeff Jenkins was a great help and I’m positive that when I come back I will be leaving with a car
Great customer care and Jason took time to explain carefully what was wrong with our vehicle and what needed to be repaired so we understood
In and out quickly while sharing a few laughs. The guys were prompt and ready for me when I showed up
Having been my first visit to this dealership I honestly can’t give you much…Informative, efficient,
Very friendly welcoming staff. buying a car was very convenient they made it simple. Would definitely recommend them.
As far as service goes, it is much better the a couple years ago. I'm very happy with it.
I was in a time crunch and needed the process to move quickly. I informed Marc Arvilla of this upon my arrival. He could not have been more helpful getting me through the entire process in under an hour and a half.
When I arrived for my appointment, they actually took me early and made sure I got a ride right away to my business. Once my car was finished, they had the driver pick me up. Everything went smoothly and quickly and worke out great for me.
I got in quickly and service was excellent . Louis was professional and answered all my questions. Great service!
I was seem right away for an estimate, I was scheduled for repair right away and my car was finished with no problem, they even took care of contacting the insurance company when necessary to complete the work.
Excellent professional service by mechanic. Chase and Justin. I was very concerned but their explanation of the problem and the fix put my mind at ease. Thanks guys.
Staff was very friendly and helpful. I liked receiving the updates while waiting for my car. Service was prompt.
Jeff Winning is absolutely a huge help. Best bodyshop in town and special thanks to Super Ron for Malik g the experience joyful.
Kind, courteous, and respectful! Took his time with me. Listened to my questions and answered them with knowledge.
Lenny was great. He was communicative, clear, helpful and made sure everything was taken care of in a timely manner.
Everything was explained in a clear and concise manner. When the ordered parts for my recall would be arriving and I would be notified when the parts were received.
I have been very pleased with the service, the congeniality of the employees in the Service Department, and the courtesy shown.
They were very good .My truck runs great THEY CALLED US AND LET US KNOW WHAT WAS WRONG I would recommened this dealer ship
I feel DePaula Ford were through in doing the job. Also the personnel were very courteous.
Incredible customer service, Your are greeted and treated with respect, whether you are calling the service department or there for a service appointment. You are kept informed via your phone and by a service person of who your technician will be, and I was kept informed of what was being done on my vehicle, and how long my service would take. I was a DePaula Chevrolet customer many years ago and remembered the gold star service that I received on my Chevrolet. And the reason I became a DePaula Ford customer last year. The Service Department is the best, and ...
Service support were very welcoming, provided full explanation patiently, felt very reliable. Got all work completed in a timely manner. Got full summary at the end as well as for any updates during the Work.
Allen Powell we helpful and kind. I was able to complete my purchase with little hassle. Highly recommend.
We have purchased two vehicles through them so far. We are very satisfied with them. Everyone we have dealt with there has been great and they don't mark up cars like shady dealerships.
Depaula is very friendly and does a great job on the car and I always go there since the 1990’s I especially like the service Jeff provides
This is my second service vist and I am very impressed with all the staff there. They kept me informed of all work being done and the time frame that I was giving for the work to be done was spot on. Best service crew ever. Thank you Dapala!!!
Highly recommended for service.They helped me to understand how everything works they was kind patient and very understanding .thank you for your service.
Excellent service Luis Chance Jason and Lenny where great and I would recommend anyone to come here for service .Andrew my technician was great as well
My salesman Jamil Karimi was attentive, knowledgeable, and courteous throughout the entire process. He and the staff at Depaula Mazda made my experience simple and enjoyable. True professionals that I would be glad to do business with again in the future. Happy I stopped into Depaula Mazda!
I was looking for a new vehicle and a young knowledgeable woman helped me by explaining that my activities have a function in what car you pick out. I never really thought of that but some activities need more room or less room so was a great approach. I think her name was Mikaila. She was very helpful
Mikayla helped me out with my car buying journey and was very helpful and knowledgeable. I would recommend her to anyone who is not sure what direction to go with buying a car!!
I recently had the pleasure of working with Mikayla Boutros on getting an amazing deal on my new Mazda. Because of her I felt helped and satisfied. She truly cares about her customers and goes above and beyond for them! Thank you again Mikayla! My kids and I love the new car!!!
I've always loved Mazda. I leased many times and it was finally time to purchase. Jeff J. helped us and made the process so easy! We got the car in as little as 2 days! As it was our first time buying he made sure we were comfortable with everything. There was no pressure to buy which made us know we were in good hands! Upon picking up the car Jeff made sure we were able to set up the apps and walked us through everything the car had to offer. We are over the moon excited to have our ...
They were great to work with, caring and attentive to our needs to our needs. Even though it takes a long time to buy a car, the team was wonder
Never a wait at the drop off. They start on the car as soon as I get out of it. Lenny is a terrific service advisor. He knows what I'm there for and keeps me up to speed on the work being done.
Jeff was awesome and super helpful if you’re looking for a salesman he’s the man !