Customer Testimonials
I was looking for a newer vehicle and found one that i liked on their website. I reached out and connected with Jim and Masood. They were amazing! They made the puchasing of the vehicle so easy and kept me informed along the entire process. Being so busy they were able to deliver the vehicle to my residence and their service is unmatched. I highly recomend buying a vehicle from them because it was such a positive experience for me.
Smooth transaction They took care of everything it was a great experience Everyone was friendly and helpful
Josh was very attentive to my needs and what I asked for. Josh service was prompt and on point. Josh made my experience excellent and got all the paperwork done with me in a very timely manner around 20 minutes, which was great for me and made my experience excellent with your dealership thanks, Josh.
We were able to work out the deal that was good for both sides rather quickly and i got to drive outta there with a great truck
Went in for an oil change under a free service warranty. Told me there was an oil leak, had me pay $200 for a diagnostic only to then say I don't have one.
Very pleased with my rep Larry
I bring both my f150 trucks to depaula for work. Chance is a great person to deal with and always makes sure I am taken care of. Keep up the great work!
Quick and easy to get in. Excellent waiting room, friendly employees. Very great with communication.
Great service. Friendly staff. John our salesman was amazing 10 out of 10.
Great experience! James did a great job of finding the car I wanted in the price point I needed.
It was a pleasure to have my vehicle serviced there. I waited for my vehicle to be serviced and the environment is very pleasant and accommodating. Fresh coffee was available. One thing I noticed about the 'tone' of the environment was that the customers were all in a good mood and we had a good conversation while we waited for our cars. I attribute that to the way we were treated by staff and the fact that it wasn't an all day thing for an oil change/tire rotation. That makes everyone happy ??
My service rep was on top of things and appeared to love his job!
Smooth transaction and best price in the region.
If you value your time and money, stay away from this dealership.
I waited ONE MONTH for a diagnostic appointment. After they finally accepted my car, they kept it for another FIVE DAYS, only to identify a transmission solenoid fault and recommend replacing the ENTIRE transmission for approximately $10,000.
A new solenoid assembly costs around $600. Based on the repair pricing I found, replacing that assembly, including fluid and labor, should cost no more than approximately $1,500. Yet they recommended a $10,000 transmission replacement without providing a clear explanation of why a solenoid repair would not solve the problem.
They also charged me $215 for ... Read More Google - Nov 4, 2026
The team got us in quickly and did a same day turn around on a tire repair. They have always been polite and accommodating.
I waited a month for an appointment, then another five days after dropping off my car. They charged me $215 for what appeared to be only a computer scan, without a hands-on inspection. They found a solenoid fault and recommended replacing the entire transmission for $10,000 without clearly explaining why replacing the solenoid assembly was not an option. Very disappointing service and a waste of time and money.
Very friendly service department. A joy to work with. Very organized and respectful of your time
The process of purchasing my very low mileage CPO 2026 Ford Maverick Tremor from DePaula seemed a bit rushed but went smoothly. DePaula sent me a check to cover all-weather rubber floor mats when I complained weeks later that the standard factory ones were missing, and I had already bought replacements. Very happy with the truck and the dealership.
James Cherissaint was great to work with and made our F150 purchase smooth and easy. It was a long-distance purchase for us, and he couldn't have made the process any easier.
I had a very good experience working with the DePaula team. Nick was fair and attentive. It was a low anxiety experience.
Work performed well.
I went in looking for a specific vehicle. Staff was courteous, professional, and knowledgeable. They did not try to sell me anything other than the exact vehicle I was looking for.
Everything would very smooth. My car was done before they expected time. Lenny was very professional and knowledgeable
Unable to fully express my dissatisfaction in a few sentences. I did and will be taking my business elsewhere. No further communication needed.
He arrived late which was fine however when I asked about the backup camera recall he replied why is there something wrong with yours. And now after he did the emissions update my backup screen stays on for at least 5 minutes before shutting off. Its a recall my backup camera should have been looked at. Which it was not. I also need a reciept for the work he preformed
Very courteous. Only thing i didn't like was they didn't wash my bronco sport. But other than that. It was great.
Lenny is the best. Always helpful and courteous. Sadly, I won't be going to DePaula anymore as I traded the Ford in for another car elsewhere
Lenny is the best. Always helpful and courteous. Sadly, I won't be going to DePaula anymore as I traded the Ford in for another car elsewhere
Everyone was very friendly and helpful.
Awesome dealership awesome people who work with Haroon - DePaula Ford was awesome! Highly recommend I love my new f450 platinum
The team was on their game from the moment I hit the showroom floor. I had test driven a hybrid car at DePaula Mazda, but started to consider an EV. Their conscientious follow up connnected me with Jim and Devin. We looked at the inventory and got a test drive. I was given space on the weekend, and Monday morning received a follow up txt. Thursday I was picking up my car. Another associate helped to program my car and finally Tracy took me through the paperwork. Painless process and in less than a week I had my new car.
Transaction was quick and easy
I returned to get a New York State inspection, because my car, even though it was only purchased a year ago, and had only 22,000 miles on it, had failed inspection, because I had had a recall done, and the service department did the recall first, which changed the environmental settings, and that meant that my vehicle failed. Although I was very upset about that happening the first time, the service department did treat me very fairly, and took care of my inspection as soon as I brought it in, which they had promised to do.
9 hours for an oil change? Dropped my truck off at 7:30am for an 8am oil change. Told them need him back by latest 3pm. After 2 questions when he will be serviced finally he was done at 5pm. Got been told it was a staff shortage. I would have picked my truck up and made a new appointment. But seeing my truck sitting in the parking lot for over 8 hours when I need him is not ok. Had this bad communication before and thought it has gotten better, maybe not.
Took 3 weeks for appt, car kept all day, shop unable to do any work
Lenny is wonderful. He is knowledgeable about our vehicle history and is always welcoming The remodeled waiting area is clean and quiet
The people at the desk were friendly and professional; however, this was a return trip, because on my previous visit, a recall service was completed, which made my car fail inspection, until I could drive it for 50 to 100 miles.
Great dealership, great employees from the moment you call. There is no fluff or drawn out back and forth. They are efficient and could teach other dealerships how to operate. Thank you to Aimee, Jim, Nate and Tracy. I love my new 2026 Ford Explorer ST and I will be sure to tell all my friends and family!!! I drove an hour away and it was well worth the trip!!!
Lenny took good care of me Very responsive and caring service highly recommend Lenny Great
This is the 2nd vehicle I've purchased from DePaula - the first one at DePaula Chevy and now at DePaula Ford. Everyone I know in the Capital Region recommends buying a vehicle here. I love this dealership and they have great vehicles for great deals. They gave me a good price for my trade-in and they always make the whole process of purchasing a vehicle so easy.
Depaula Ford was very easy to work with. Everything was clear accurate on their website. Nick was amazing to work with as well as very helpful and transparent. Would strongly recommend working with them.
I had the best experience at the dealer John F and Tracie were very professional o got exactly what I was looking for so overall i am very satisfied with my purchased
I had originally come in to the dealership several weeks beforehand, to have a recall, taken care of, have my brakes looked at, get a New York State inspection, and an oil change. Much to my surprise, my car, which I purchased just one year ago, failed inspection. It was explained to me, after having to ask, that the reason for the failure was that the recall was done first, which threw off the environmental settings in my car, which would then require me to drive the car somewhere between 50 and 100 miles, and then return for the inspection. Obviously, this ... Read More Google - Oct 27, 2026
I showed up with a ‘flat’ tire with no appt and could not have been met with more kindness and professionalism by the gentleman at the front. He kept me informed all morning, was empathetic and wonderful!!! Thank you
It was Fast, easy to schedule, had good comfortable waiting area, and very helpful staff.
Friendly easy to deal with staff.Masood and Jose made buying a truck the way it should be. Nice job
Went in for oil change, and Lenny pointed out my inspection was about to expire so we did that too. Ended up needing new tires and Lenny was able to help me find a good set with a rebate
Very helpful and enjoyable to work with. We would definitely recommend them to others. Thank you
My appointment was for 10:30 for service and I waited for the car. They were behind so I was shuttled home and didn't get the car until 4:00.
I’m very pleased with the purchase of my Lincoln Corsair from DePaula Ford in Albany, NY. Everyone, especially Eddy, the salesman, were so efficient and kind. This was my first purchase from them and I drove away with my new car on the same day. I love my car, and thank you so much for your service! My husband and I are very happy.
Great experience and great facility.
Lenny is kind, professional and honest. I appreciate the work he does. It’s very important to feel that you can trust your dealership and Lenny makes that happen.
My first experience. I got a charge for labor that was not communicated to me and different from the quote paperwork and found out at checkout. I asked to replace a car key battery that was not replaced. The service advisor that started the appointment left for the day before my vehicle was finished and didn’t let another employee know to tell me it was finished. I called and left a message for the service manager with who did not get back to me yet but they sent me a message to leave a review.
Service Department is terrible poor communication and straight up don't know what's going on mega dealers with no care for customers
Never got any update on my vehicle until I decided to show up around 6 pm after dropping it off at 715 am.
When my local Ford Dealership could not be bothered to help me with a warranty concern DePaula stepped up and took great care of my vehicle.
Nick was great. It was a wonderful experience. That’s why I came back to depaula Ford
Everything was handled professionally from sales intake to mechanic Also cashier receptionist Thank you all
Brought my car in for recalls. Scheduled the appointment weeks in advance. Show up, everything seems fine. Am told the recall repairs will take 5 hours so I get a ride and go home. In the afternoon I receive a text that the repairs are taking longer than expected and would it be ok if they left it overnight. A little annoyed that it was supposed to just be 5 hours but now I’ll be without a car the next morning but ok. Don’t receive any update at all the next day until I call at 1pm and am told ... Read More Google - Oct 20, 2026
John Fulgan made the negotiation process easy. I test drove the truck and then the next couple days we texted back and forth to make a deal.
John and Jim were the best! I have never had a buying experience like this. John was on top of this purchase from the start to the finish. Jim was as good as it gets.
I was able to purchase a set of 4 tyres for my pickup and got a significant discount on the 4th tire. The alignment was remedied as well.
I was able to get my NY state inspection and an oil change while waiting at the dealership, good courteous service.
Although the employees are very nice and always professional, a two hour wait for an oil change and tire rotation was a bit long. Overall I can say it was the first time I felt unhappy with the wait time. But I guess the professionalism and friendliness makes up for that, to some degree.
the staff was great, from our salesperson Gavin, to the finance person Tracy. Little delay in getting my new vehicle due to a recalled part but other than that, it was a great experience.
Dependable, friendly and thorough service as always. Thanks for support and follow through. Caring and reliable service provided.
From the second I got there to picking up the vehicle when it was fixed, the staff was amazing! Especially Alanna, she was awesome! Set me up with a ride to the mall, picked back up on time,
She kept me in the know on everything that was going on and made the process smooth and painless.
The drivers were friendly and talkative too.
Can't say enough about how great a company Depaula is. The service staff, the office staff, everyone i connected with were helpful, friendly and customer service centric at all times
You can't go wrong ... Read More DealerRater - Oct 17, 2026
DePaula Service Department is top-notch; quick, convenient and thorough. Always satisfied with their professionalism.
Taycha the service advisor was great to deal with. Wrote the service paperwork efficiently. Kept me informed of the progress of the service
Taycha the service advisor was great to deal with. Wrote the service paperwork efficiently. Kept me informed of the progress of the service.
Lenny is always great they were quick with the diagnosis keeping me updated with issue and ordering the parts to fix the problem
Lenny in Service and Rob W. Technician are a valuable asset to Depaula. They are your front line to success when things go bad for the customer.
Lenny is always kind and caring he always has a smile. An important part of your company.
Never got back to me Never resolved problem and No Chance of ever going back to Depaula Ford
the buying process was quick and easy . Nick A did a great job helping me find and purchase exactly what I wanted
Service was great. David was very polite and helpful, but i left me vehicle overnight due to working schedules and things had been stolen for it. I lost a set of tiki torches, kids booking, and my stuff was all rummage through. Be sure not to leave your vehicle!!
Glen Cummings is the best salesman. He always takes great care of my family. I would not go anywhere else but DePaula Ford
The service was fast and efficient, and the staff was courteous and friendly.
Nate and Tyler answered all my questions and made the sale process very easy for me
Dan Haines was a kind and efficient service adviser. He kept me updated on my car repair.
They're very accommodating and they do a good job I can't say anymore The waiting room is fantastic
Lenny took care of me right away as usual and I truly appreciate his kindness and attention to detail and he makes me feel like family would highly recommend him to anyone
As always, the service was great. Your crew knows what they’re doing and Lenny is my favorite.
Lovely, very clean facility. Great customer waiting area. Friendly, caring staff. Snakes are great. Lenny is a great representative of your company.
Glen is the best salesman ever. He knows what I want and makes it happen. I never have to worry about anything and that’s reassuring. Glen takes great care of us and that’s why we keep coming back.
Trust in the service department is most important and I trust Lenny I can't imagine going anywhere else.
Lenny Farnham is the reason I continue at DePaula. He's very helpful. I trust what Lenny says.
Would recommend 10/10. Nick was great to work with and made the entire process simple and easy.
Extremely pleased with the Fleet Service team - Dave and Matt went above and beyond addressing an issue with my truck in addition to my prescheduled regular maintenance.
Great service and courteous people. I knew what I wanted going in and they supported me throughout.
