Customer Testimonials

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DealerRater Oct 4, 2022

The sales team was exceptional to work with and is always there for your needs

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DealerRater Oct 3, 2022

Professional auto service, outstanding customer service and car was ready when promised. I wouldn't take my car anywhere else.

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DealerRater Oct 3, 2022

Fast friendly service. Awesome sales with glenn cummings. 5th lease. Return customer. Everyone is friendly.

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DealerRater Oct 3, 2022

Justin thanks for following up w us and taking care of everything. Chance too.. y’all got a glimpse of my controlled chaos of a life.

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Google Oct 2, 2022

Great service, Great work!

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Google Oct 2, 2022

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Google Oct 2, 2022

My wife and I just recently purchased a vehicle from DePaula Mazda dealership we want to do a shout out specifically to Albert, Haroon, and Quasem for their excellent and professional attitude and willingness to make sure that we were able to get the car we wanted at an affordable price and interest rate. A +++++++. Highly recommend to everybody to make that their first stop if they want to purchase a car

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DealerRater Oct 2, 2022

Chance and Justin were exceptional to deal with. Looking forward to seeing them again in the future

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DealerRater Oct 2, 2022

The dealership help me find a F450 Lariat I am from Pennsylvania they did an amazing job I could not find any in Ohio MD or VA Wv or NJ everything went smoothly Josh did an outstanding job thanks to everyone Jim from Ridge Runner Trucking.

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DealerRater Oct 1, 2022

Great service always. Was ready at the time they told us. We called them since nobody called us.

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DealerRater Oct 1, 2022

Very good service thank you very much I always get great service at De Paula Ford

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DealerRater Sep 30, 2022

Liked personal service wish could walk repair area. Need more time figuring out extras.on vehicle.

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DealerRater Sep 30, 2022

John was incredibly helpful, personable and a pleasure to work with while trading in our current car and upgrading to a Ford Explorer. He was able to help us get everything we wanted and more while respecting our budget and situation. We will be highly recommending John and DePaula Ford to our friends and family!

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DealerRater Sep 30, 2022

I was very pleased with the way my service was handled. Chance immediately assisted me as I arrived. He has shown me the utmost respect and speedy service I would expect. I enjoy going to DePaula Ford for the employees that work there. Chance and Alex (shuttle) have always gone above and beyond. Thank you so much to the both of you.

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DealerRater Sep 30, 2022

John made the experience of getting my car so easy and stress free! It was a great system all together!

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Cars Sep 30, 2022

Great experience with DePaula Ford service. Our service advisor Josh was able to get us out on time with no surprises.

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Google Sep 29, 2022

Excellent service

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DealerRater Sep 29, 2022

Josh halse was fantastic and so was the finance lady. In and out fast. Great customer service so far!

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DealerRater Sep 29, 2022

Friendly service , quick to get things done as far as paper work and finance goes, the wait was long but out of their control. I would just suggest when someone is waiting for vehicle delivery that longer than what was thought just a little more communication

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DealerRater Sep 29, 2022

Great service experience. Our service advisor Josh was a pleasure to work with and got us out on time.

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DealerRater Sep 28, 2022

Josh halse was very professional. Good to deal with and direct deal with and direct

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DealerRater Sep 28, 2022

Chance was able to get my car in and fixed in a timely manner when I did not have an appointment. Very professional and courteous. Appreciate his efforts to have the car fixed quickly.

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Google Sep 27, 2022

I had a great experience with DePaula Ford! I worked with Josh who was friendly and quick to respond to any questions that I had. Coming in to pick up the car was fast and easy; all the paperwork was ready for us when we got there and it was a hassle free experience. I would definitely them to anyone looking to buy a new car!

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DealerRater Sep 27, 2022

Very easy transaction and everything went smoothly. I’ll be doing business again with Depaula

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DealerRater Sep 27, 2022

I went in early for my appointment and I was helped almost right away. I had a recall on my vehicle. The recall was taken care of professionally and I had a few other minor issues that were taken care of that day. I stayed at the dealership to wait and had coffee. I also purchased a maintenance plan while I waited. They were all great. That was my first time there. I don't know anyone by name yet. Lovely place.

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DealerRater Sep 27, 2022

John F was great to work with! My experience was quick and easy I would definitely recommend DePaula!

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DealerRater Sep 26, 2022

The service was phenomenal and management helped to make the purchase procedure as smooth as possible with with everything laid out very clearly.

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Google Sep 25, 2022

My husband Richie Lawlor and I just recently purchased a vehicle from the DePaula Mazda dealership. We want to do a shout out specifically to Albert, Haroon and Quasem for their excellent and professional attitude and willingness to make sure that we were able to get the car we wanted at an affordable price and interest rate. We will go to no one else besides DePaula for new cars from here on out. Thank you all so much for all your help, patience, hard work and willingness to help us until we were able to drive our vehicle off the ...

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Google Sep 25, 2022

Probably the smoothest process I have ever been through in my 30 years of buying a car.

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DealerRater Sep 25, 2022

Fast and friendly service, completed two tasks in one visit. Very helpful and accommodating at the maintenance garage and the body shop.You get a straight answer for all your questions.

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Google Sep 24, 2022

Greeted promptly. Vehicle ready when promised. Friendly and courteous employees.

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Google Sep 24, 2022

Jeff was great from the get-go! Very responsive to my phone calls and text messages. Never pressured us to make a purchase decision and made sure we have all the answers to our questions. Extremely professional dealership with solid processes in place to accommodate our needs. Our car was ready for us when we got there, and we went through the entire process in a little over 1 hour. Stephanie from the finance department was great! Very professional, knowledgeable, and extremely helpful! DePaula Mazda completely eased all my worries about car shopping! Thanks, guys!

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Google Sep 24, 2022

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DealerRater Sep 24, 2022

I bought a certified preowned Mazda CX-5. It was a pleasant experience. The service department fixed the few things that were needed. Zak was very helpful and made purchasing the car and completing the repairs very easy. I have referred others to DePaula.

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DealerRater Sep 24, 2022

Jeff was great from the get go! Very responsive to my phone calls and text messages. Never pressured us to make a purchase decision and made sure we have all the answers to our questions. Extremely professional dealership with solid processes in place to accommodate our needs. Our car was ready for us when we got there, and we went trough the entire process in a little over 1 hour. Stephanie from the finance department was great! Very professional, knowledgeable, and extremely helpful! DePaula Mazda completely eased all my worries about car shopping! Thanks guys!

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Google Sep 23, 2022

I got great service when I took my car in for a check engine light. I got shuttle service to and from work during a rainstorm. They kept me updated as they diagnosed the problem, did the repair quickly, and even revised their estimate downward after the work was completed.

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DealerRater Sep 23, 2022

Glenn and the Depaula team made buying this Vehicle and extremely pleasurable experience. Truly seasoned team

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DealerRater Sep 23, 2022

Customer service is superb at all levels. Every employee we were in contact with was professional and accommodating.

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DealerRater Sep 23, 2022

Justin was fantastic. He got my car in that day Service fixed the issue that was caused by another dealership’s mistake, now I can drive my family around without worrying. I truly appreciate their hard work and knowledge of the problem. A+

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DealerRater Sep 23, 2022

Always a pleasure to come in and be greeted in the service drive. The service department knows how to handle a customer and make them feel welcome.

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DealerRater Sep 23, 2022

DePaul makes car buying easy, I'll definitely be coming back again and again. I loved working with Jeff.

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DealerRater Sep 22, 2022

Able to do all I needed in 1 visit . Timely visit. The coffee was good

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DealerRater Sep 22, 2022

My time there was quick and painless. Fast friendly and orderly. I was very happy. And the vanilla cappuccino is delicious and free

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DealerRater Sep 21, 2022

The manager squeezed me in to change a headlight. Very expensive at that! Jeremy the service tech was very pleasant and patient getting the bulb out and replacing iy

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DealerRater Sep 20, 2022

I went to the Mazda dealership in Albany looking for a used car. I was approved for a loan from my bank. I was helped by Jeffrey Jenkins. He was very professional and didn’t pressure me into buying a car. He knew I did my homework and worked with me to get the best deal possible. Thank you Mr. Jenkins and DePaula Mazda Dealership for a wonderful experience.

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DealerRater Sep 20, 2022

Mikayla Boutrus was so professional and such a pleasure to do business with. My husband and I are so impressed with her knowledge of the cars. We didn’t feel pressured at all.

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DealerRater Sep 20, 2022

My experience has been that very positive. Sales staff are welcoming and not afraid to reach out to their co-workers to assist a customer with meeting their vision. From start to completion, I was impressed and will be sharing my experience with others.

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DealerRater Sep 20, 2022

Outstanding customer service from start to finish. No games, just straight numbers. They clearly value your time, and everyone there was nice and professional. Nate was outstanding - he knows the way car buying should be.

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DealerRater Sep 20, 2022

Super friendly and nice. Fred was great and helped me with the car search and I found one that I fell in love with.

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DealerRater Sep 18, 2022

I had a great experience buying my new truck . I had trouble with it and got taken care of very quickly

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DealerRater Sep 18, 2022

Everyone at this dealership is amazing to work with. I would never purchase a vehicle from anywhere else!

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DealerRater Sep 18, 2022

Repeat customer, always have fantastic service, no pressure and everyone is there to help, recommend to all my friends and family.

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DealerRater Sep 18, 2022

Great service and respectful of my time! Thank you for taking care of my explorer!

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DealerRater Sep 17, 2022

Easy to deal with, professional and courteous. Respectful of your time. Makes things right! And the car looks great.

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DealerRater Sep 17, 2022

I was nervous about stopping in to lease another vehicle, but after entering the door I was greeted by kindness and professionalism.

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DealerRater Sep 17, 2022

The customer service from the people is awesome! The lobby/ waiting area needs some work… yours is outdated, similar to a hospital emergency room lobby.

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DealerRater Sep 17, 2022

Waiting area is nice and clean, the job was done in a short period of the time.

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Google Sep 16, 2022

Mark Arvilla worked with me to find the right vehicle for me. He was respectful, knowledgeable, and patient.

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DealerRater Sep 16, 2022

My sales guy Hardin was awesome and honest. no pressure sales tactic works the best!That also shows for the sales manager and the lady in finance. I will definitely continue to go back to Depaula Ford.

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DealerRater Sep 16, 2022

Your staff is very polite and pleasant. Whether it's sales or service. I highly recommend DePaula Ford.

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DealerRater Sep 16, 2022

The nicest, most professional dealership i have ever worked with! Will bring all my business and recommend them to others!!

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DealerRater Sep 16, 2022

Professional, friendly, courteous service staff. Josh was especially helpful. Very satisfied. Sadly Dealer fee was different than originally quoted.

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DealerRater Sep 15, 2022

As someone who knows nothing about the process of buying out a lease, registering out of state, and thinking my lease ended in September when it was actually over in July, Jayson Newell and his team were a godsend. My Dad and Tony DePaula were close childhood friends and always took care of everything for me when it came to my cars. Unfortunately, with the passing of them both over the course of my lease, to say I was lost and stressed is an under statement. Jayson came to my rescue and took care of EVERYTHING for me; I am ...

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DealerRater Sep 15, 2022

Excellent Detaling service and pick-up and transport to home. Justin, service manager followed though on the service that was rendered.

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DealerRater Sep 15, 2022

Great communication, car runs great after service, Kept to the estimate price exactly. The major drawback was that it took a month to schedule the car for an appointment, and I got a lot worse during that month.

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DealerRater Sep 15, 2022

Great experience with Josh. Got me in and out in under the estimated 2 hours.

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DealerRater Sep 14, 2022

We have Bern leasing cars here since 2012, I believe. We have always been treated very well. Our latest experience was very enjoyable.

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DealerRater Sep 14, 2022

Professional, friendly, courteous service staff. Jason and Josh were especially helpful. Efficient service. Very satisfied.

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DealerRater Sep 14, 2022

I had a great experience getting my first car for myself here. I feel that the salesman John Fulgan was very helpful and understanding through this experience! Everyone was very kind, would recommend to anyone else.

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DealerRater Sep 12, 2022

Glenn Cummings is the best salesman I've ever had. I'll miss him when DePaula Mazda is forced to separate from DePaula Ford and go from Albany NY to Colonie NY, its new location.

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DealerRater Sep 12, 2022

I was an easy and quick process to purchase my new Ford Bronco. Everything was explained clearly and I was in the road.

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Google Sep 12, 2022

I changed from leasing to purchasing a FORD Ecosport because I really liked the car after driving it for 3 years. Frank was the sales person I dealt with and he was excellent - efficient, knowledgeable and courteous. My car was serviced while I waited and as always the service department was also outstanding. In completing the transaction to purchase the car, I found that the financing department was not as efficient nor as personable as the others I dealt with during this purchase.

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Cars Sep 11, 2022

It was an excellent experience. The personnel was very attentive and made the process easy for me.

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Google Sep 11, 2022

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DealerRater Sep 11, 2022

They were very good Evan fixed my recall we were very satisfied and would recommend to others

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DealerRater Sep 11, 2022

I was very happy with my last service. My service agent was able to get me out a half an hour earlier than I expected!

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Google Sep 10, 2022

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Google Sep 10, 2022

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DealerRater Sep 10, 2022

Service needs more advisors and technicians. They are over utilized and are barley holding it together. They have great morale for the workload they have.

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Google Sep 9, 2022

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DealerRater Sep 9, 2022

Online buying made easy.. no hassle, xxxxxxxx, bickering, fussing, cussing, josh is a good guy

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DealerRater Sep 9, 2022

First experience with Depaula service done and Warranty work performed within a reasonable period of time. No reason to complain at this point

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DealerRater Sep 9, 2022

Justin, the Service Manager corrected any Problems associated with the Service. He was very professional in handing the service connected matters.

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DealerRater Sep 9, 2022

Text Service where is wonderful and your service desk was very very helpful thank them for their help

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DealerRater Sep 8, 2022

Chris and staff were very friendly and helpful. They dealt with the insurance company and even assisted with the return of my rental vehicle.

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DealerRater Sep 8, 2022

Chance was very courteous and helpful on my service appointment. The waiting area was freezing cold.

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DealerRater Sep 8, 2022

Very professional service. Timely and reasonable. Neat facility. Free coffee in the waiting area. Thank you!

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DealerRater Sep 8, 2022

Everybody was professional and courteous the car was excepted on time and finish on time

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DealerRater Sep 8, 2022

All customer service personnel were friendly and courteous. Nate went above and beyond dealing with my insurance company.

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DealerRater Sep 8, 2022

The appointment was done as scheduled. Process explained properly and wait wasn't long at all. No complaints.

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DealerRater Sep 7, 2022

Super convenient and friendly staff. Easy to make appointments and easy to get in and get out.

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DealerRater Sep 7, 2022

We had an excellent experience. The team was very helpful working with our tight schedule.

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DealerRater Sep 7, 2022

Depaula has been great to work with. I would highly recommended Depaula to anyone looking for a new vehicle or even looking for somewhere to have regular work completed on their vehicle.

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DealerRater Sep 6, 2022

Went in to look for a pickup manager directed me to the number one truck salesman reached a deal quickly I am very happy with results

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DealerRater Sep 4, 2022

Good service department, treat people like real people and I travel the 20 minutes to service my vehicle instead of 5 minutes to my local dealer

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DealerRater Sep 3, 2022

Very nice staff they took time to tell me about everything thing that was going to be done to my vehicle…

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DealerRater Sep 3, 2022

I couldn’t be happier with the friendly level of service I received from Ron!

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DealerRater Sep 3, 2022

The dealership is like other dealerships I have dealt with. I was hoping there would be a CX5 available to lease.

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Cars Sep 2, 2022

Jason got me In and out quick. All staff were very friendly and helpful.

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Google Sep 2, 2022

Go see shuey. if you don't know now you know!


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